I’m behind the bar, around 6ish. Two guys sit, sipping craft beers, we get to talking. One of them asks my name, I say, Clint. Curtis.
Over the years, I’ve learned to say my name. What? What do you mean learn to say your name? I mean this. OWNING your name with confidence. After conquering that feat, I’ve made it a PRIORITY to learn people’s name. The #1 most important part of business is learning people’s names. I would even go as far as one of the most important things to do. If you can wake up in the morning at a decent hour, get in the shower, shave, and eat a semblance of a good breakfast, learn people’s names and you’re bound for plentiful success.
I ask, what’s your names? They say, Aaron and Josh. I say out loud: Aaron and Josh. Aaron and Josh. Aaron and Josh. Aaron and Josh. Josh nods, and says, you got it.
They leave after awhile, I bartend, and it’s an absolute shitshow. Get a pot, put in WRESTLING TOURNAMENT, add in BACON FEST with a sprinkle of two weddings and a bachelorette party, and that was my night. Am I complaining? HELL NO. See previous post: I Like Money.
The two guys from before stroll in at midnight. They’ve had a productive night, I can see it in their eyes. I say, what’s up fellas? One of them says, you remember our names? I take a moment to check my memory bank, then say,
Aaron and Josh!
Aaron says, Yes! …Now I feel guilty. I don’t remember yours.
Bill Clinton taught me a very important lesson, and I always love to tell this story. When he was in his early 20’s, and met someone for the first time, he’d get out a little notepad, and write the person’s name in it. 30 years later, he’s President, and sees the guy, and says, hey Frank! And THAT is why the guy became President.
Ok. He did some other stuff too.